Phone : +91 9545310892
Email: contact@dsmatics.com
DSMatic helps enterprises design and implement CRM platforms that connect sales, marketing, service and customer operations. Our CRM services cover consulting, implementation, customization, workflow automation, integrations, data migration, portals, analytics and ongoing support across Salesforce, Microsoft Dynamics 365, Oracle CX and other modern CRM ecosystems.
Organizations often manage customer information across disconnected sales tools, service applications, spreadsheets, portals and marketing systems. This creates duplicate data, inconsistent customer experiences, weak pipeline visibility and manual follow-up processes. DSMatic helps consolidate customer operations around modern CRM platforms with connected workflows, integrations, automation and analytics.
End-to-end CRM services covering sales, service, marketing, customer data, portals, automation, integration and support.
Manage leads, opportunities, accounts, contacts, activities, forecasting, quotations and sales workflows through structured CRM processes and automation.
Enable case management, service requests, SLA tracking, omnichannel support, knowledge processes and customer service automation.
Connect campaigns, customer journeys, lead nurturing, communication workflows and engagement data to improve conversion and retention.
Integrate CRM with ERP, websites, mobile apps, telephony, email, WhatsApp, payment systems and analytics platforms while building portals and dashboards.
Our CRM engagements begin with customer journey and process discovery, followed by solution design, platform configuration, customization, integrations and data migration. We validate sales and service workflows, support user adoption and go-live, and continuously enhance the CRM platform as business requirements evolve.
Sales Cloud, Service Cloud, Experience Cloud, Flow automation, custom objects, integrations, reports, dashboards and platform extensions.
Dynamics 365 Sales, Customer Service, Customer Insights, Power Platform automation, integrations, dashboards and business process customization.
Oracle customer experience solutions for sales, service and customer operations with workflow configuration, integrations, analytics and enterprise data connectivity.
Custom CRM modules, APIs, portals, workflow automation, data migration, telephony integrations, reporting, enhancements and ongoing managed support.
Our CRM practice supports complete implementations as well as focused customization, integration, migration, automation, analytics and support assignments.
DSMatic is a digital transformation and enterprise technology company helping organizations
modernize business operations through Oracle, SAP, CRM, custom applications, cloud, AI, data and
intelligent automation.
We deliver end-to-end consulting, engineering, integration, modernization and support services
with a focus on scalable technology and measurable business outcomes.
Office no. 405 B, 4th floor, Suratwala Mark Plazzo, Hinjewadi, Pune, Maharashtra - 411057
+91 9545310892
contact@dsmatics.com
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